Notice: Call Centre

Dear members and pensioners

In light of the events that took place this past week. The GEPF call centre will be operational this Saturday from 8:00 AM to 12:00 p.m.

End/

From: GEPF Customer Service Team

Read more

UPDATE: Government Employees Pensions Fund Offices and Call Centre Operational

NOTICE: 21 February 2024

The GEPF offices and call centre are now operational. This follows their closure since Friday, 16 February 2024, as a result of an attempt to gain unauthorised access to GEPF systems.

The GPAA has since restored regional office and call centre systems, and members and pensioners can now visit GEPF offices to submit claims and be assisted with other enquiries. The call centre operating hours have been extended from 07:30 to 18:00 until further notice. Work is currently underway to restore full functionality of the GEPF App.

The GEPF once again apologises for the inconvenience this has caused to members, pensioners, and beneficiaries. We reiterate that no payments were affected by this incident, and pensioners and members will receive their benefits as per their usual payment dates. The GEPF assures its members, pensioners, and beneficiaries that their benefits and personal information are safe, and that the administration system has not been compromised.

Read more

GEPF warns of fake letters with respect pension payments

The Government Employees Pension Fund (GEPF) has become aware of fraudulent letters being sent to GEPF members and pensioners, using fake GEPF letterheads by fraudsters trying to defraud members and pensioners off their pension’s monies.

The individuals are sending letters to GEPF members and pensioners to request information relating to their pending pension payments. These letters request members and pensioners to provide:

  • Personal details such as identity numbers, pension numbers and bank details.
  • Confirm that they agree to transact electronically with the GEPF with respect to submitting and processing of their information.
  • Verifying personal details including email and cell phone details.
  • Accept and respond to a One-time Pin (OTP) to legitimise the communication.

Members and pensioners are also being targeted via SMS’s encouraging them to resign and collect their pensions indicating that they would receive more funds when they resign rather than retire.

Pensioners and members are advised not to respond to such correspondence. Such correspondence should be brought to the attention of the GEPF. Pensioners and members are further advised to always contact the Fund to verify any type of communication, especially when they are expecting payment on their pensions.

The GEPF would like to make its members, pensioners, beneficiaries, and their families aware that:

  • GEPF services are FREE
  • No one is allowed to ask for a fee to assist GEPF current or former members, pensioners, beneficiaries, or their families with respect to GEPF services
  • Members and pensioners are requested not to share their personal information such as identity document number, pension number, email addresses, cell phone numbers and bank account details.

Note to editor

GEPF is the largest Pension Fund in Africa with over 1.2 million active members and about 500 000 pensioners and beneficiaries. The Fund is responsible for more than R2.3 trillion in assets under its management.

Issued by: Government Pensions Administration Agency

For more information:

Enquires: GPAA Head of Communication: Mack Lewele 082 450 5076 or Dr Rakgwatha Mokou: 0818140030

Or contact the GEPF on:

Call Centre:0800 117 669
Email: enquiries@gepf.co.za
Twitter: @GEPF_SA

Read more

GEPF’s investment strategies continue to protect the Funds’ assets as it reaches R2.32 trillion market value amidst a poor performing South African and global economy

MEDIA RELEASE

20 November 2023, Pretoria

The Government Employees Pension Fund (GEPF) is pleased to announce its financial results for the year ended 31 March 2023.

Key Performance Indicators:

  • Investment portfolio increased by R27.1 billion to R2.32 trillion from the previous financial year
  • Investment market value increased by 1.2%
  • Return on Investment of 3.5%
  • Accumulated funds and reserves grew at an average annual rate of 6.65% for the 10-year period 2014-2023
  • Net investment income of R82.2 billion (interest income of R 56.7 billion, dividend income of R56.4 billion and property income of R 2.03 billion)
  • Member contributions of R83.1 billion • Benefits paid of R 137.4 billion
  • Benefits paid of R 137.4 billion

In a period of uncertainty including poor economic performances, globally and in South Africa, the financial year 2022/23 was a challenging year for investors around the world. Despite these challenges, the GEPF investment portfolio recorded growth of 1.2% to a market value of R2.32 trillion, the largest in its history. This represents a growth of R27.1 billion, a 3,5% return on investment. Net investment income for the year amounted to R 82.2 billion, derived largely from dividend income of R56 billion, interest income of R 56.7 billion and net profit on sale of investments of R22.2 billion.

The positive performance can be primarily attributed to the positive performance of bonds and the depreciation of the local currency. The GEPF’s 10-year annualised return was 6.65%, illustrating financial stability with a funding level of 110.1%.

The modest growth amidst the tough economic conditions illustrates that the Fund has been very resilient, and that the Fund’s investment strategies continue to protect the Funds’ assets. The investment for the financial year is satisfactory, noting the tough and volatile economic conditions that global and local investors faced. Staying the course and not panicking when faced with sudden market volatility remains a crucial aspect of GEPF’s strategy.

Active membership remained stable over the year, while pensioner membership steadily increased. Active membership increased from 1 261 363 in 2021/22 to 1 267 307 in 2022/23 and contribution income increased by 1.39% during the reporting period. The increase is mainly because of an increase in retirements, resignations, and child pensions, while funeral and death benefits decreased.

The number of pensioners increased from 322 223 in 2021/22 to 336 629 in 2022/23. The total value of gratuities paid was R22.3 billion and annuities paid was R70.4 billion. The Fund finalised 37 440 retirement claims compared with 33 627 in 2021/22, reflecting an increase of 11% in claims. Resignation benefits paid amounted R32,9 billion (2022: R33,8 billion), R9,8 billion (2022: R14,8 billion) was paid in death benefits and funeral benefits worth R416 million were paid (2022: R550,1 million). Spouses pension benefits to the value of R12.1 billion (2022: R11.5 billion) were paid to 171 592 beneficiaries (167 679 in 2021/22), and R948.8 million (2022: R551.4 million) was paid in child pension benefits to 15 809 qualifying children (2021/22: 9 824).

These figures illustrate the GEPF’s commitment to meet its financial obligations and pay benefits to its members, pensioners, and beneficiaries. The Fund remains cash flow positive with R53 billion as of 31 March 2023. This is largely attributable to benefits paid of R137 billion, net investment income received of R107 billion, and contributions received of R83 billion.

The GEPF revised the mandate agreement with the Public Investment Corporation (PIC) for listed and unlisted investments during the 2021/22 reporting period and the revised agreements were signed effective from 01 April 2022. The revised mandate seeks to strengthen governance over the execution of the investment strategy by the PIC (on behalf of the GEPF), create a more harmonious legal framework, improve the focus and implementation of investment guidelines, and introduce accountability mechanisms in case of poor investment decisions. There is a need for greater transparency and accountability in the relationship between the GEPF and the PIC.

Furthermore, the GEPF and its administrator, the Government Pensions Administration Agency (GPAA) are exploring different models and methods to improve the payment of benefits. Over the past financial year, several initiatives were launched to realise this goal, including enhanced collaboration with employer departments, labour unions and continuing member and beneficiary outreach initiatives.

The new GEPF Board was appointed in July 2022 and is committed to growing the Fund as well as ensuring that the Fund becomes more efficient and effective in benefits administration and its investment strategies.

/Ends

The Audited Financial statement can be reviewed on the GEPF website on www.gepf.co.za

Issued by Government Employees Pension Fund Media
Enquiries:
Matau Molapo

T: +27 (0) 12 424 7315

M: +27 (0)79 1910 757

E: Matau.molapo@gepf.co.za

Read more
X