Dear Members and Pensioners
Please be advised that the GEPF self-service portal and app remain offline due to the cyber security breaches that occurred at our administrator, the Government Pensions Administration Agency (GPAA) in February and March 2024. The GPAA has determined that a complete rebuild of these platforms is necessary to ensure a more robust platform. The GPAA anticipates that these platforms will be operational by 21 June 2024.
Members and pensioners are requested to visit GEPF offices or call the call centre on 0800 117 669 for any pension-related enquiries until these systems are fully restored. Requests for benefits statements, IRP5 tax certificates and other documents should also be made through these channels.
The GEPF sincerely apologises to its members, pensioners, and beneficiaries for the inconvenience. We appreciate your patience and understanding as we work diligently to enhance our systems to serve you better.
Issued by:
Government Employees Pension Fund
